Process Improvement Index

Measure and improve your business process health with analytics and automation

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Genpact secures two US patents, enabling companies to boost value through intelligent automation and process transformation. Read more

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A holistic approach to tracking process maturity for effective business transformat

Organizations must embrace continuous process improvement and innovation to thrive in today's dynamic business environment. Traditional KPIs and benchmarks fall short as they measure functions in isolation. Adopting a holistic approach, driven by a structured process maturity framework that leverages advanced technology and analytics, can integrate quantitative and qualitative data to align operations with business goals.

Measure process health against maturity levels, spot gaps, and benchmark against best-in-class models across six dimensions.

Genpact ProcIndex: A robust diagnostic framework

Genpact Process Improvement Index (ProcIndex) is a patented diagnostic tool that evaluates process health using analytics and automation. It analyzes thousands of factors across six dimensions: process, policy, technology, operating model, control, and metrics. By computing a health index, it delivers a detailed assessment of an organization's operational effectiveness and maturity.

Unlocking transformation with Genpact ProcIndex's holistic process insights

Genpact ProcIndex is a comprehensive diagnostic tool that revolutionizes business operations. It evaluates current processes and maps them to future goals using industry best practices. Powered by Genpact's expertise and the SEP℠ framework, it enables companies to design custom transformation roadmaps. With cloud technology, simple dashboards, and actionable insights, ProcIndex empowers organizations to integrate systems, optimize processes, and achieve best-in-class performance.

Accelerating finance and accounting transformation

Genpact ProcIndex provides over 1,500 evaluators for finance and accounting process assessments, covering areas like accounts payable, order to cash, and record to report. Genpact utilized ProcIndex to support a global consumer goods company's transformation program, enhancing enterprise process efficiency. This partnership led to a 50% reduction in diagnostic timelines for identifying key transformation projects in record-to-report operations.

Driving global process transformation with Genpact ProcIndex

Another consumer goods company sought to standardize processes and transform service delivery across multiple regions, spanning the Americas, Asia-Pacific, Europe, and the Middle East. ProcIndex made this possible by identifying key projects, eliminating departmental biases, and fostering consensus. With clear goals and an incremental index to track progress, the team developed a unified, actionable plan to propel each initiative toward best-in-class outcomes and drive measurable success.