Power up your GCC's impact with Genpact
Global capability centers (GCCs) are key to driving innovation and growth. We help you transform your center into a strategic hub that aims to deliver real value, spark innovation, and support long-term growth. Whether you're starting, scaling, or adopting AI, we bring our operational expertise and advanced AI and data solutions to drive success at every step, positioning your GCC as a powerful engine of business impact.
Enhance enterprise performance by leveraging AI and analytics for informed decision-making and improved service delivery.
Attract and develop top talent with AI-powered upskilling and tailored development programs.
We help build robust risk management, controls, and compliance capabilities to safeguard the GCC and the broader enterprise.
Our industry-specific solutions and technology aim to enhance processes and support positive business outcomes.
We foster a culture of ongoing learning and process evolution, helping your GCC stay ahead of the curve.
GCC strategy advisory and operating model design
A global capability center should be a strategic asset, not just a cost center. We help design future-state GCC models that align with your enterprise strategy by defining the scope, cross-functional service footprint, and center mandates. Our teams advise on mandate, identity, location, sourcing, and transition management to build a model that helps drive value from day one.
Turnkey GCC setup services (BOTT)
We design, build, launch, and operate GCCs with end-to-end services across industries and locations. Our approach is grounded in a robust operating model design, talent strategy, and transition planning to onboard talent and embed ways of working. Using our customizable Build-Operate-Transform-Transfer (BOTT) framework, we help transform capabilities to deliver maximum value, strengthen your brand and culture, and enable a smooth transfer of future-ready capabilities to you.
Center setup and expansion support
While you focus on strategy, we help manage the complexity of your GCC setup and expansion. Our flexible support aligns with your pace across build, transition, and scale phases. From entity setup and IT infrastructure to compliance, high-volume recruitment, and change management, we lay the critical foundations. You stay in control, leveraging our expertise where it matters most to unlock strategic value without missing a beat.
Transformation, service management, and governance
A GCC must evolve to remain relevant. Service excellence, along with growth and investment, stems from operational rigor and well-defined, managed services focused on process redesign and technology adoption. This starts with designing clear service catalogs, service-level agreements (SLAs), and support frameworks. Implementing value-tracking structures and establishing performance guardrails across value, scale, and control create a center that keeps getting better.
Talent and capability building support
We help you build a complete talent strategy that attracts the right people and gives them a reason to stay. From defining hybrid talent models to building your company culture and learning programs, we provide the support to develop a team that can take your business anywhere it needs to go.
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