Published
Amid economic volatility, talent shortages, and rapid technological change, insurance enterprises are navigating unprecedented challenges. The ISG Provider Lens® 2025 study rigorously assessed leading service providers on their ability to set up, run, optimize, transform, and transfer Global Capability Centers (GCCs) using innovative models and digital solutions.
Genpact was recognized for our ability to help clients target both immediate cost savings and long-term strategic value through our GCC expertise. ISG highlighted how our data-driven strategies empower insurers to transform operations, enhance efficiency, and position their businesses for sustained growth.
ISG Provider Lens® | Insurance Services – Strategic Capabilities (Insurance GCCs)
What sets Genpact apart: ISG’s perspective
Service delivery excellence and operational resilience: Genpact helps insurance GCCs improve performance through process reengineering, governance frameworks, and compliance management. Our approach supports risk mitigation and regulatory adherence
AI-driven process optimization and analytics: Genpact uses AI, machine learning, and predictive analytics to streamline workflows, automate repetitive tasks, and enhance decision-making, thus driving greater efficiency
Talent upskilling and skill enhancement: Genpact invests in ongoing training and certification programs for GCC teams, helping them build up-to-date digital and industry-specific skills to adapt and innovate
For more information on ISG Provider Lens®, visit isg-one.com.