Stability, retention, and compliance
Automation can improve business stability. When an employee leaves an organization, all their training, knowledge, and experience leaves with them. This is especially true if their role is largely unautomated. One of the great things about bots is their inability to resign or retire – once they're trained, they're part of the process for as long as you need them.
Productivity is another commonly cited benefit of automation, but it's not exhaustive. As you continually expand the number of bots and refine processes across the organization, the benefit becomes infinite. Plus, bots free employees from monotony, which boosts job satisfaction and leads to increased retention, reduced turnover, and business advocates that can help you attract future talent.
Perhaps it's unsurprising that customer experiences are likely to improve because of RPA, too. This is because properly equipped, productive employees can deliver better service to your customers. While it might not have been a ROI point outlined in your project plan, the impact shouldn't be ignored.
Lastly, increased compliance is another – often unforeseen – benefit. Information security and regulatory compliance are major concerns for every organization, especially those operating in highly regulated environments like banking, capital markets, and healthcare. With automation, checking 100% of data against compliance measures 24/7 becomes a reality – something that's just not viable in real time without automation. And, as noncompliance is linked to financial penalties, there's a financial benefit to be seen here, too.