Leading with humanity, virtually
Finally, we need to embrace the importance of humanity in today’s virtual working world. Of course, this may seem counterintuitive given the isolated nature of our lives today. Yet, I think humanity is more important than ever.
In my many conversations with colleagues and clients over the past few weeks, I’ve been particularly surprised – and impressed – to learn that people seem to be more willing to build meaningful, truly human relationships. I’ve found that, for many individuals, virtual workspaces are serving as a refuge from the uncertainties of daily life, creating an environment for business leaders to establish lasting connections that can go the distance.
Many clients have reached out to me to share their appreciation for our proactivity and empathy as we continue to support their often-complex needs, showing that the virtual nature of work does not mean that our approach has to be any less human, especially in times of uncertainty.
I’ve heard many people ask the question, “Will we ever go back to how things were, after the COVID-19 pandemic has passed?” I know I will be forever changed, and I think that extends to my team as well, and likely the global ecosystem of businesses, coworkers, citizens, and more. We are virtually closing gaps, bridging chasms, and reaching across boundaries like we never have done in the past. This new normal will replace the status quo for years to come, truly reshaping what we saw as the future of work five years ago, one year ago, even six months ago.
My observations and learnings these past few weeks have reinforced what I believe to be a common truth: We are in this together, and we will come out of this together, stronger and better than before.