Report

Reinventing global business services: From complexity to seamless simplicity

The next level of GBS maturity will be driven by user experience

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If you think that the global business services (GBS) function is just about cost savings from shared services, think again. Genpact and BCG's research with more than 100 GBS leaders reveals a very different reality.

At the most innovative, industry-leading companies we surveyed, GBS is a multifunctional, fully digitized organization that enables end-to-end optimization and agility – characteristics that are vital to helping companies thrive in uncertainty.

It's now time to take GBS design to the next stage stage of maturity. In this report, Genpact and BCG explore how companies can transition GBS from a digitized organization to an experience-led one. The Smart Simplicity design envisions a modular, interoperable form that will help businesses to:

  1. Deliver a seamless customer experience
  2. Foster innovation through agile teams
  3. Enable virtual work-from-anywhere models at scale

Read the full report to unlock the full potential of your GBS.

Report

Reinventing global business services: From complexity to seamless simplicity

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