Before building new experiences, validate your workshop suggestions with user research. Although leadership teams often believe they thoroughly understand their employees and clients, the right research can uncover hidden issues.
Through research, it becomes clear that because each employee experience is unique, a one-size-fits-all approach doesn't work. Initially, Genpact identified more than 100 Bridgewater employee experiences as potential candidates for transformation through qualitative and quantitative research. Using rigorous evaluation, Bridgewater and Genpact selected 15 pivotal journeys that can set an example for positive change at scale. Next, Genpact will use digital technologies to make these journeys a reality, meeting the needs of the individual to avoid pushing all employees through the same process.
For example, in many organizations, onboarding a new employee is an experience that's often riddled with inefficient handoffs between siloed functions and manual processes. This impacts employee productivity, satisfaction, and the length of time it takes a new hire to feel settled. It can also cause frustration for the hiring manager. Often, HR, IT, finance, recruitment, security, and the hiring manager contact new employees separately, causing delays and miscommunication.