The tried-and-tested methodology we follow to optimize platforms consists of three key phases:
Diagnose: Baseline current processes, policies and procedures, and benchmarking to identify transformation and optimization opportunities that create value
Transform: Based on opportunities identified during the diagnostic phase, this phase builds a thorough transformation and change management plan to include process standardization, change management and adoption, and functional and technical implementation. This phase also enables value creation and capture
Govern: Set up a compliance and governance mechanism to ensure sustained value through metrics, ongoing health checks, dashboards, and a continuous improvement roadmap
The program's success is underpinned with strong program management that challenges the business, drives advocacy, and delivers an enhanced user experience. Value creation indicators are monitored during and after implementation to ensure that business case expectations and ongoing business outcomes are met, including on-time implementation, high adoption, and customer satisfaction.