Identifying a high-value, foundational process mining use case
Selecting an initial use case to jump-start the organization's process mining journey is an extremely important decision because it will test the business' technology capabilities and influence the deployment of future use cases. We recommend selecting a use case based on two distinct criteria:
- Anticipated value delivered to the business
- Ease of implementation.
Though the value of the use case will depend on each business' unique goals, customer service is widely regarded as a top priority. As such, use cases that focus on increasing service levels are strong candidates for process mining.
To gauge the ease of implementation, supply chain leaders must first evaluate the digital maturity of the system or systems they intend to mine. For example, if the source system has few data errors and event logs are rigorously created at a granular level, then implementation of the process mining use case will take less effort. Moreover, if the source system is widely used – as ERP systems are, for example – it's likely that the process mining technology vendor has developed data connectors it can reuse with little effort.
In most client engagements, we recommend beginning the process mining journey with the on-time-in-full (OTIF) management use case because it generally delivers high value to the business and is relatively easy to implement. In addition, the OTIF management use case is based on order-to-cash processes, a popular application of process mining, so it's likely the process mining technology vendor has already developed applications or services.
With an OTIF use case in place, the next logical use case to implement in the supply chain is wider inventory management optimization.