Finding and fostering talent for the future
Right now, the focus is on artificial intelligence (AI) working alongside people to enhance their work. But analytics and AI can also help connect the right talent from connected ecosystems to specific needs only humans can fulfill, which is the focus of Robert Laubacher's work at MIT's Center for Collective Intelligence. Laurence Collins, with his startup Digiworkz, is already attempting to create a “zero-job-vacancy organization," by using combinations of tacit knowledge across the enterprise, matching it at the point of demand for particular tasks or projects, and then connecting that with external crowds, such as networks of past project alumni.
In this emerging world, traditional talent acquisition (i.e., a six-month hiring exercise where you write a job requisition, post it on a job board, and wait weeks for applicants) will no longer be acceptable – especially given the rapid pace at which required skills evolve. As Genpact is already going through the Genome re-skilling initiative, we must be able to prepare for the future ourselves, whether that be for digital transformation, or reframing how we think about talent.
Building on work done by MIT, Genome is focused on harnessing the collective intelligence of people who work together and leveraging existing experts within the organization to curate knowledge for others, thereby encouraging the flow of information and easier learning. With Genome, we are creating an adaptive workforce, able to acquire new skills and evolve as quickly as industries and technologies change.
For more on the future of work, and how Genpact's 90,000+ employees are testing new ideas, check out the full discussion here.