• Video

Ordering change in CPG and Retail

In our CPG and retail in the age of instinct report, we had predicted that we were in for a period of rapid-cycle change. But no one could have expected the confluence of crises the world faced in 2020, disrupting these industries and accelerating the shifts already underway.

What should companies do in order to adapt and rise? We believe the winners will be the firms that make the right transformation investments at speed and are positioned to capitalize as we emerge from these crises.

Watch our panel of industry experts discuss the future for consumer goods and retail organizations and how they can delight customers in a digital world.


  • Caroline Basyn. Global Business and Information Services Leader, Mondelēz International
  • Kate Ancketill. CEO and Founder, GDR Creative Intelligence
  • Alex Kleinman. Growth and Strategy Leader, Genpact
  • Christine Landry. Leader, Strategic Relationships, Genpact

Today's challenges and panel introductions

Alex Kleinman introduces the panel and outlines the challenges facing CPG and retail companies today.

Three macrotrends shaping the future

Christine explores three trends shaping the future of business and how they've accelerated over 2020.

Delighting customers in a digital world

Kate Ancketill showcases examples of the brands and retailers delighting customers in a digital world.

Panel discussion

Caroline Basyn discusses digital transformation at Mondelēz International and how businesses can thrive in the future.