In our CPG and retail in the age of instinct report, we had predicted that we were in for a period of rapid-cycle change. But no one could have expected the confluence of crises the world faced in 2020, disrupting these industries and accelerating the shifts already underway.
What should companies do in order to adapt and rise? We believe the winners will be the firms that make the right transformation investments at speed and are positioned to capitalize as we emerge from these crises.
Watch our panel of industry experts discuss the future for consumer goods and retail organizations and how they can delight customers in a digital world.