Of course, automation doesn't become intelligent overnight. There are three key stages every organization must experience on its journey toward intelligent automation.
For intelligent automation to be successful, you must understand the relationship between people and machines. As business processes are increasingly automated, preparing your workforce to excel in this new environment is critical. During planning, it's also important to consider how to embed automation seamlessly into existing programs and initiatives, without disrupting other parts of the business.
A major part of the planning process is identifying where intelligent automation can deliver the most value. This requires objectively reviewing processes and the specific activities within them. You need to determine what can be automated by basic robots, and what requires advanced technologies like machine learning, natural language processing or computer vision. In your assessment, consider the nature of the process, data inputs, risks, controls, supervision, and stability.
And, lastly, remember that automating a broken process won't fix it. A process should be stable and mature before applying automation. Just because a process can be automated, doesn't mean that it should be. Especially if you can't identify the potential benefits and ROI.