Quickly moving to action in the new normal
When businesses are faced with uncertainty, it's crucial to be smart and flexible. For CEOs in particular, adjusting to this reality requires agile thinking about how to best serve clients in the face of disruption. This may mean that companies should take a deeper look at the products and services they provide and be willing to make fundamental changes in real time.
That said, however, uncertain times also mean thinking critically about the ways you interact with stakeholders. Business leaders forge and foster some of the best and deepest relationships in the most challenging times. Truthfully, there's no rule book for conducting business during a pandemic and, as such, it's incumbent on us to use existing domain expertise to anticipate a client's needs as they emerge and pivot at a moment's notice. By being flexible and proactive, we can effectively fill in these blanks – for clients and partners – and establish ourselves as an invaluable asset that can help deliver success, now and into the future.
Of course, for employees, being flexible is also essential. This means being prepared to wear multiple hats – leveraging stretch skills quickly to ensure long-term, meaningful value generation for the company as a whole. Frankly, it's in times like these that issues of reskilling and retraining become all the more important.
By prioritizing continuous learning practices, business leaders will be adequately staffed for any scenario – if, for instance, someone on the team fell ill, a company could deploy substitute talent fast to minimize delays.