Power skills in organizational culture
Power skills go far beyond the impact of an individual – they're central to defining organizational culture. When leaders are adept communicators and can listen and demonstrate empathy, they inspire the best work from their teams. When a workforce is adaptable, the company is innovative. When people are problem solvers, the business is transformative.
For example, Microsoft CEO Satya Nadella wrote in his book Hit Refresh, "My passion is to put empathy at the center of everything I pursue – from the products we launch, to the new markets we enter, to the employees, customers, and partners we work with." And we see individual empathy transformed into brand action every day. For instance, Airbnb CEO Brian Chesky recently turned empathy into action, announcing that the lodging marketplace will house 20,000 Afghan refugees without charge.
In other words, an individual's power skills contribute not just to the success of the individual, but to the success of the enterprise. Power skills within teams are the amplifiers of potential that turn good to great – the superpowers that make the impossible possible.
The need for power skills has only increased since the start of the pandemic. Almost overnight, everyone, including business leaders, had to draw on compassion and tap into new depths of communications skills to secure employee wellbeing and trust. And as organizations have accelerated digital adoption, it's our power skills, like good judgment and relationship building, that not only help our businesses realize value from their technology investments but also differentiate their company from the competition.
Research confirms this point. The World Economic Forum's Future of Jobs Report 2020 indicates that by 2025, the top skills employers will focus on include "critical thinking and analysis as well as problem-solving, and skills in self-management such as active learning, resilience, stress tolerance, and flexibility."