2. Your best technology team won't be all tech
Build bilingual teams: To get the most out of your artificial intelligence (AI) and data investments, you must build teams that are multidisciplinary – or bilingual – that pull together a wide range of expertise and skill sets. It's not all about science, technology, engineering or math expertise, although having AI and analytics skills is certainly critical.
In addition to technology experts, you need people on your team who speak multiple "languages," including those with extensive knowledge of the industry landscape, and can put data insights into context. In baseball, for example, you need people who can hit, catch, and pitch. Everyone brings their diverse strengths and plays a vital role, but you need a manager with the dugout perspective to make the difficult decisions, like determining which pitcher to send in when it's the ninth inning and the bases are loaded.
Don't be afraid to bring in outsiders: Sometimes you need to introduce an industry outsider to bring diversity of thought and innovation. Billy, for instance, hired an analyst from the financial services space to interrogate baseball data.