Customers don't typically look forward to getting a call from a debt collector. For financial institutions attempting to collect these debts, the process can also be challenging — and expensive.
But through automated outreach, self-service options, omnichannel support, and seamless debt repayments, Genpact's Collections solution helps financial companies elevate the experience for their customers and for their agents too. This means higher recovery rates and customer satisfaction scores for your bank and lower compliance risks and costs to collect.
With our deep expertise in advanced digital technologies, such as artificial intelligence, and our ecosystem of partners, including Acqueon, Uniphore, Lexop, Kore.ai, and C&R Software, Genpact's Collections solution can help your bank enhance the collection experience and drive greater business impact.
Watch the video to learn more.