- Point of view
Evolution of the overhead controller
Building a hadron collider to accelerate a new era of accounting
Over the course of decades of scientific study, Stephen Hawking’s ‘simple’ quest for cosmic understanding inspired us all. How it could it not? In our own lives, many of us spend our days trying to create order and meaning from complex unknowns, too.
Across the enterprise, some functions need to provide more order and meaning than others.
Finance and accounting (F&A) is one of those. Many CFOs are under pressure to empower their organizations with a ‘complete understanding’ (as one physicist might say) of how expenses, accounts, and budgets serve the company.
As a result, accounting is growing into a multidisciplinary function that demands strategic focus.
Overhead controllers, for example, are no longer just custodians of the company numbers. Instead, they fill four roles at once:
Delivering on all those responsibilities is almost impossible with traditional technology and processes. For controllers to execute in any efficient way, CFOs need to reimagine the models behind F&A.
A digital finance function is key to the future of controllership. This more structured, digital approach injects agility and intelligence into accounting – helping controllers make transactional activities invisible with automation, and delivering insights that support decision-making across the company.
In physics, the discovery of the Higgs boson – the so-called God Particle that provides mass to all other particles in the universe – solidified scientists’ understanding of how forces in our universe work together.
Researchers first theorized about the Higgs boson back in the 1960s, but they couldn’t confirm its existence until 2012, after the Large Hadron Collider (the world’s biggest and most powerful particle accelerator) had been built to test their predictions.
Overhead controlling, unfortunately, has yet to find its Higgs boson. No one has determined which KPI, metric, or outcome holds the key to understanding cost optimization and strategic accounting in the next era of F&A.
Why? Because there is no hadron collider for the evolution of accounting.
Most enterprises lack a system or model for infusing digitization into controlling and allocations. Even though companies across every industry are embracing transformation, few finance organizations say their companies use structured approaches to identify ways to create value before designing solutions with digital technologies.
A structured digital finance model – complemented by process automation, machine learning, and other touchless technologies – helps controllers make a more impactful contribution.
With digital finance, costs can be controlled and managed with less manual effort than traditional approaches. The enhanced agility helps controllers make faster, smarter decisions across their many multidisciplinary responsibilities (figure 1).
Accrual accounting processes, for example, typically involve more than 50% human effort around transactions and judgment calls.
Adding technology and strategy to the process can make the transactional elements of accrual accounting invisible and automated – as opposed to being a time-consuming, end-of-month effort for controllers. For example:
Accelerating the close cycle is a priority for many CFOs. Digital finance is reaching an era where on-demand close will be possible any time of the month – freeing up time for controllers to partner with other areas of the business.
Data helps make cross-functional partnerships successful. Once transaction activities become touchless, enterprises gain better data (backed by streamlined processes) to create predictive insights, analytics, or other intelligence.
That intelligence can shape the organization’s complete understanding of how accounts serve the company’s goals. And as F&A systems get smarter, more of that understanding can be delivered to leadership in an automated way.
In that sense, the evolution of your processes becomes its own hadron collider for testing predictions of how your overhead costs can be better allocated over time.
And as digital finance delivers more order and meaning from F&A, controllers can unlock the Higgs boson for creating value across the enterprise.
Case study
A consumer goods major was struggling to control overhead costs across different cost centers. Reporting was part of the problem: cost owners relied on reports that arrived late in the day and presented information in a static, undesirable format.
As part of the company’s journey to zero-based budgeting, Genpact created a mobile app that automatically delivers cost-center and movement analytics to the appropriate stakeholders by business unit.
Segmented reports are now available to cost owners soon after the books are closed. And the reports are accessible at their fingertips through the app, with attractive data visualizations
With the right information at the right time, controllers can now take faster action toward achieving success metrics across specific cost centers like travel, rent, or utilities. This user-friendly, automated mobile solution has helped the company unlock new economic value through targeted cost-center insights with reduced overhead costs.
This point of view was authored by Vivek Saxena, Senior Vice President, Record to Report, Enterprise Performance Management, and Accounts Payable.