Best practices from ERP leaders
Enterprises that are enjoying ERP success recognize that ERP is more than an IT system. ERP leaders avoid thinking of technology and departmental requirements first. Instead, they consider end-to-end approaches that connect and integrate the organization. In fact, Gartner states:
"Through 2021, CIOs who take a business-strategy-first approach to ERP will deliver 60% increased business value over those who take a vendor-first approach."
ERP leaders focus on the needs of their end customer and what capabilities the business must build to satisfy those needs. Decision-making results from a need to transform customer experience, and not from ERP technology vendors. Leaders prioritize developing innovative and differentiated capabilities instead of business as usual functionality. This mindset shift, willingness to experiment, and focus on business benefits is what sets ERP leaders apart.
ERP leaders also look beyond the functional needs of each department. Instead, they focus on user-centric design principles to create exceptional employee experiences. They use business integration skills to cut across functions and break down silos in the design process to build an end-to-end, cross-functional system. They know how this system will support employees and, in turn, the end customer.
Business leaders who are willing to evolve their ERP mindset and current practices to an experience-led approach will become ERP leaders. If you're eager to get started, identify the business capabilities your employees need to effectively support customers. Through this process, you'll evolve your ERP from a legacy IT system to a powerful solution that drives tangible business benefits.