When AI and automation meet

Putting digital to work

The five steps to intelligent automation

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Insights from the front line

Digital technologies promise to make your business more competitive. Create seamless customer experiences. And transform the way you work.

But turning opportunities into reality isn’t always straightforward, which is why we’ve mapped out the five steps to intelligent automation.

Follow the framework to see how your business can use artificial intelligence, robotic process automation, and dynamic workflow to constantly improve performance.

4 out of 5 companies say they should be getting more from digital. Here's how to avoid becoming one of them.

You’ve heard it before… digital, intelligent automation and AI are the future. They are your competitive edge. Your route to delivering seamless customer experiences.

But if this is the case, why are only 20% of businesses successfully putting digital to work?*

In our experience, there’s still a lot of confusion about which technologies to use, where to deploy them, and how to start.

To help bring some clarity, we explore how leaders embrace a Lean Digital approach, and set out a five-step framework for designing a customercentric flow of work with intelligent automation.

Watch: How to maximize impact and avoid the junkyard

Digital: Maximizing impact and avoiding the junkyard

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*Harvard Business Review Analytic Services in association with The Genpact Research Institute, “Accelerating the Pace and Impact of Digital Transformation,” 2016