I know it seems like doing the "right" thing always costs more. But what I find over and over is that investing in repair strategies returns measurable improvement in operational efficiency. Most supply chain leaders plan to double down on circularity in the coming year, with four out of five increasing their budgets to support circular supply chains and operations.1 Here are two examples where we partnered with companies to bring circular strategies to life:
Connected dealer inventory solution: We partnered with Terex, a global manufacturer of materials processing machinery and aerial work platforms, to reduce customer wait time for service parts. The reason? Lack of real-time inventory data at their partner dealers. We adopted an AWS-hosted global supply chain planning solution that connects its ecosystem of dealers. The client reported a 95% increase in the order fulfillment rate and an 80% reduction in planning efforts with over 1,000 service opportunities every month. A supply chain transformation in which everybody wins.
Connecting repair to quality: A renowned South Korean consumer electronics company needed more tools and processes to manage its after-sales processes effectively. Genpact shared best practices and developed key performance indicators (KPIs) to drive the performance it sought. As a result, the company reduced the overall number of repairs by 50% due to better quality and improved inventory planning across its ecosystem.