My clients agree that employee happiness, satisfaction, and retention in IT teams are essential drivers of IT productivity. And so, my team has developed a more sophisticated formula to analyze – and improve – IT productivity (figure 2).
There are two critical components to this formula:
- Employee satisfaction and culture
- Delivery capabilities (and operating model)
With employee satisfaction and culture, building trust and developing high-performing teams is as important as addressing what motivates each development team member.
Then, you review your delivery capabilities for a multiplier effect. Carefully selected delivery capabilities – like adopting composable architectures, Agile software development, DevSecOps, site reliability engineering, and continuous testing automation – boost efficiency and effectiveness. At the same time, these capabilities reduce development team frustration, which is great news for employee satisfaction, productivity, and culture.