Transform business processes with RPA and AI technology
The firm turned to Genpact to transform its procure to pay (P2P) operations. We optimized our clients processes through business process reengineering, and found that its rules-based, high volume repetitive work was a good match for RPA. We then reviewed 344 business processes over a four-month period and created an intelligent automation roadmap through 2020.
Our client has chosen a “think big – start small – scale rapidly” approach to its digital journey. It decided to initially automate key accounts payable, trade payment, reporting, and order management processes with monthly targets to test how the automation worked in its environment.
Over the last few years, Genpact has automated P2P processes, deployed touchless sales administration, touchless order entry, order management virtual assist, and implemented governance controls using Genpact’s Cora CommandCenter. The automated GBS processes incorporate multiple languages and span North America, Europe, and Asia Pacific.