Brokers and agents

Our services for insurance brokers and MGAs deliver better experiences and happier customers

insurance brokers and agents
insurance brokers and agents

Overview

We combine insurance, digital, data, and design expertise in our solutions for a broad spectrum of retail and wholesale brokers and mid-market MGA clients.

Featured solutions

Our brokerage solutions transform operations, customer journeys, and user experiences. They span the lifecycle of the brokerage ecosystem including pre-placement, placement, and post-placement.

Pre-placement: Pre-bind professional services and consulting

Our consulting and operational services span marketing, customer analytics, and carrier management support. We reimagine target operating models to enhance the customer experience, improve efficiency, and grow your business.

Pre-placement: Workflow integration

A cloud-based orchestration layer that integrates workflows for all stakeholders in the brokerage and policy lifecycle. It provides real-time data, helps close more business, and improves UX.

Pre-placement: Data extraction and accelerators

Our AI-based data extraction solution speeds up submissions, quotes, and binding. By integrating with downstream activities, it reduces duplicate and error-prone manual interventions.

Post-placement: Intelligent operations

Genpact has been running digitally enabled operations for brokers for over 20 years. Our work spans brokering, underwriting, policy service, claims, and finance.

Post-placement: Auto claims TPA services

Our TPA claims services reduce claim cycle time, improve accuracy, and enhance customer satisfaction. They can operate within your existing claims process, or remotely, or in our own system.

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Post-placement: Claims Manager

Genpact Claims Manager is an end-to-end claims servicing platform that orchestrates claims setup, segmentation, and fast-track claims. It frees up loss adjusting resources and cuts cycle times.

WATCH HOW

Aon and Genpact: Building a global business services model

How can brokers build a global business services model that supports growth and innovation and delivers the best of itself to clients? Aon COO James Platt shares his approach.

6

global brokerage clients

2,500 +

broking experts

28

client locations serviced from five centers