How can brokers build a global business services model that supports growth and innovation and delivers the best of itself to clients? Aon's COO James Platt shares his approach.

Aon and Genpact have been working together for over ten years. Watch the interview with Aon COO James Platt to find out how the partnership has grown and the factors that make it a success.

6

global brokerage clients

2,500+

professionals

28

client locations serviced from five centers

We have products and solutions that fit your needs

Genpact transforms brokerage operations, customer journeys, and user experiences using digital technologies, analytics, artificial intelligence, and automation. Our solutions span the lifecycle of the brokerage ecosystem including pre-placement, placement, and post-placement.

Reimagine the pre-placement journey with our solutions

3 Products & Solutions

Pre-Bind Professional Services and Consulting

Genpact provides a full range of consulting and operational services with pre-placement functions from marketing, customer analytics to carrier management support on licensed talent to AI capabilities on managing the broker support office on submission, quotes and binders. Our experts help brokers “imagine the possible" with a re-designed Target Operating Model designed to enhance the customer experience, improve efficiency, and grow the business.

Connected Ecosystem

A user focused interface and cloud based “orchestration layer" for underwriters, customer service, and all stakeholders in the brokerage and policy lifecycle, a purpose-built integrated workflow solution providing full case management, workflow, and visibility. It allows users to focus on core underwriting and service activities, provides all the information brokers and associates need in real-time, and helps them to close more business, improving the user experience and growth.

Data Extraction & Accelerator

Our AI based solution for data extraction of structured and unstructured documents kicks off the digital journey. Genpact's solution provides efficiency and integration across submissions, quotes and binders enabling greater integration to all downstream functions. A full digitized data set reduces the need for duplicate and error prone manual interventions.

Reimagine the placement journey with our solutions

4 Products & Solutions

Intelligent operations

Genpact has been helping insurers and brokers run efficient and class-leading operations for over two decades in both onshore and offshore delivery centers. This partnership leverages the scale, efficiency, expertise, and digital tools that Genpact offers for brokers, underwriting, policy service, claims, and finance.

Data extraction and accelerator

 Our AI based solution for data extraction of structured and unstructured documents kicks off the digital journey. Genpact's solution provides efficiency and integration across loss runs, SOVs, claims and premium receipts enabling greater integration to all upstream functions, especially during the renewal cycle. A full digitized data set reduces the need for duplicate and error prone manual interventions.

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Auto claims Third party administrator

Our scalable, efficient, and time-saving one-stop TPA solution can operate within an insurer's existing claims process, or remotely, or in our own system. it helps carriers speed up the claims cycle, lower loss-adjusting expenses, and plug revenue leaks.

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Claims manager

Our solution helps carriers achieve shorter claims cycle times through easier segmentation of claims and can fast-track their claims-handling process with the help of embedded analytics and AI-based workflow carriers.

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