When a global food services company partnered with Genpact to manage parts of its operations, it expected a smooth transition and true business transformation – not just a lift and shift. And with all teams working remotely and new leaders at the client, the challenge was a little higher.
But we knew we could meet these expectations. Our Genpact Enterprise360 platform gave the company and its teams full transparency into all key operations data from across the business, including people working remotely. It also enabled the team to build strong client relationships and strengthen employee engagement as it tracks sentiment in real time.
And with access to a rich source of benchmarking metrics and a library of solutions, we could deliver business transformation while maintaining governance.
By using Genpact Enterprise360 as a robust intelligence layer, we:
- Exceeded our service-level targets from day one
- Delivered significant impact for the client
- Increased employee engagement