Genpact Agentic Operations is a new, operating model where AI agents execute, and your teams supervise, guide, and continuously improve the system.
Together, they create a faster, more scalable, and more intelligent operating model:
AI agents execute high-volume, data-intensive work through proprietary agentic software.
Human experts supervise outcomes, manage exceptions, and continuously sharpen performance.
Software orchestrates workflows across systems, agents, and people.
Responsible AI (RAI) is embedded in the architecture from day one — not retrofitted.
Unlock measurable business outcomes, and accelerate reinvention. Build a new operating foundation for an AI-first enterprise.
RAI principles are built directly into the operating model, enabling real-time oversight at machine speed, helping keep outcomes defensible, auditable, and aligned with your enterprise and industry’s governance standards.
The Agentic Operations Readiness Accelerator (AORA) assesses and advances your readiness through four components designed to help deliver value quickly:
- Operating model: Brings AI agents, proprietary software, process intelligence, and human expertise directly into enterprise workflows.
- Roles evolution: Repositions employees from transaction processors to supervisors, exception managers, decision-makers, and value creators.
- Capacity building: Assesses, trains, and matches your people to the roles that make agentic systems perform.
- Governance: Real-time orchestration, monitoring, governance, and value tracking across the agentic workflow.
Grounded in nearly 30 years of process intelligence, we have a deep understanding of how work actually gets done across industries, systems, and regulatory requirements.
That process intelligence helps us design agents that execute inside your actual workflows, make better decisions, surface the right exceptions, and stay aligned to the outcomes that matter most: cost, speed, accuracy, compliance, and growth.
We are on it because we are in it — from context to operations to outcome.
Agentic Operations isn't a concept. It's live, and scaling with clients today. More than 60% of Genpact AP Suite clients have not only implemented the software, but are live with the new agentic operations model.
Value can compound over time. Operations can scale without headcount growing at the same rate. Teams can shift to higher-value work. Governance strengthens as the system matures.
New ways of working demand new skills. We don't just redesign the model – we prepare your people for it.
Your learners can advance through Pathfinder – a journey built around new agentic roles – upskilling your global leaders for the new way of working in the agentic world.
Teams elevate to supervising intelligent systems, exercising real judgment, and driving business value. Helping your people do their best work.
Explore our Agentic products
Combine Agentic Operations with agentic software products to help unlock measurable business outcomes:
