Today's work feels heavy because we're retrofitting modern technology into antiquated processes, creating a cycle of constant friction.
Genpact Agentic Operations breaks this cycle by pairing AI agents with humans to create an entirely new way of working – one where technology is no longer just a tool but a teammate.
While AI agents chew through data to find patterns humans can’t see, your team provides the gut instinct and strategic smarts. Together, they create a high-performing system that is faster, leaner, and more agile than ever before.
By bringing our agentic solutions into our delivery, powered by our deep domain and process expertise, Genpact is elevating the standard for client success and impact by:
- Applying over two decades of our process expertise to solve the toughest last-mile challenges with precision and efficiency
- Orchestrating end-to-end workflows between agents and human experts with a groundbreaking approach
- Embedding human control through real-time oversight, governance, and value realization in the agentic command center
- Matching team members to best-fit roles for supervising, fine-tuning agentic systems, and helping align outcomes with business intent and responsible AI standards
To guide this change, we designed the Agentic Operations Readiness Accelerator (AORA), which fast-tracks transformation across your mission-critical operations by focusing on four essential, coevolving elements:
- Operating model
- Role evolution
- Capability building
- Governance
Agentic Operations integrates Genpact's proprietary innovations, including the Agentic Command Center and Pathfinder program, to help align outcomes seamlessly with your business goals and responsible AI principles.
- Our Agentic Command Center keeps everything in sync, managing complex workflows with real-time oversight and a governance framework that embeds ethics and safety protocols into every model. By catching issues early, we turn risks into opportunities for reliable value
- Our Pathfinder program is how we match the right talent to the right roles. It's more than just a methodology – it's how we assess, train, and map team members to roles where they can supervise and fine-tune agentic systems
Supply chains run on details. For a leading global supply chain solutions provider, handling 3.5 million complex invoices annually with 150 different parameters was a massive challenge. To make matters worse, its existing automation tools were stuck at 40% accuracy.
It needed speed and precision. With Genpact AP Suite, including AP Capture and AP Advance, and Genpact Agentic Operations, the client saw:
- Accuracy skyrocket: Invoice accuracy improved from 40% to 91%
- Less manual work: Touchless processing hit 58%
- Better value: Cost per invoice went down, while buyer and supplier satisfaction went up
