What We Do
Banking & Financial Services
Generating Banking Impact
Financial services are the roots of Genpact. Beginning in 1997 as a GE Capital business unit in India providing business process management solutions, Genpact has evolved into a leading independent business process service provider. Our services help our clients design, transform, and runadvanced operating models to combat volatility, control costs, manage risk and enable growth. Genpact Intelligent OperationsSM drive greater efficiency, effectiveness, and governance to make clients' businesses more competitive and agile.
""In 2015, the global banking and finance sector spent over $85BN on digital technologies. We estimate that 67% of this spend was wasted.""
Tiger Tyagarajan CEO & President of Genpact
Banking and Financial Services
Genpact Banking & Financial Services combines our process excellence with analytics and IT solutions to help reduce costs and enhance business efficiency. Based on a “best shore model," our Banking solutions include the following:
Our experience, unique tools, and methodologies enable best-in-class financial services solutions and smooth process transformations that drive fast and more agile outcomes, such as lower costs and revenue growth. We help clients run intelligent business operations that leverage advanced operating models to become more competitive.
Genpact's experience in delivering commercial banking solutions spans the globe and a wide range of industries, from Healthcare, Energy, and Manufacturing to Transportation, Franchise Finance and Real Estate. We help clients design, transform, and run advanced commercial banking operating models that drive greater efficiency, effectiveness, and governance at scale.
Genpact leverages standardized data, relevant metrics, and extrapolative risk models to provide deeper insight and more complete counsel. Our 200-plus staff of risk professionals seamlessly provides end-to-end process redesign, analysis, and advice.
Genpact provides business insights across the customer lifecycle through market assessment, competitor mapping, risk/operational analytics, and portfolio monitoring to improve business effectiveness and enable smart decisions.
Finance and Accounting
Genpact is a market leader in Finance and Accounting business process transformation, with over 16 years of extensive experience. Our comprehensive services encompass the entire end-to-end F&A process with comprehensive governance metrics.
IT Infrastructure Services
Genpact is a global IT services provider that plans, designs, and implements organizational IT strategies and manages mission-critical IT infrastructure for global clients, helping them to extract maximum value from their IT investments.
A message from Tiger Tyagarajan, CEO & President of Genpact
A Fortune 100 financial services firm based in the United States with assets of more than US$25 billion1 needed to optimize the customer service operations for its cards division.
Genpact has delivered close to US$40 million in cost savings through collaborative projects and sustained thought leadership for data-driven analytics and intelligent reporting. Through reduced cycle times, an improved measurement system, enhanced databases and information management, and proactive analytics, the customer has seen fewer defects and a significant reduction in cost per contact due to enhanced agent proficiency and call elimination through self-service augmentation.
Additional client impact examples include:
- US$80 million impact for an investment bank by transforming equity derivatives processing
- US$54 million annualized savings for a top-10 investment bank by setting up a virtual captive in India
- 45% productivity enhancement through standardization and 95% auto match for a financial services company
- US$35 million savings for an investment bank by optimizing Order to Cash (OTC) collateral pool by 5 bps