What We Do


Generating Digital Impact

Genpact Digital helps architect the Lean DigitalSM enterprise. We re-imagine businesses by extending digital's power all the way through the middle and back office, to enhance growth, cost efficiency, and business agility. It harnesses advanced technologies to drive transformative solutions and create Intelligent OperationsSM that apply a "build-to-adapt" strategy, through the application of powerfully actionable analytics, for a data-to-insight-to-action loop that can be weaved into operations more easily. This quickly improves ROI on clients' existing IT investments and nimbly brings their process operations to best-in-class.

Genpact Digital builds on our foundation of deep process experience in industry and functional domains we understand and work on globally, along with our patented Smart Enterprise Processes (SEPSM) framework. This unique approach drives rapid and impactful digital transformation in clients' business and operating models and mitigates risk, reduces costs, and gathers actionable intelligence that enables competitive agility.

In April 2016, Genpact Digital announced our expansion in Silicon Valley with an extensive innovation center that is the first of its kind to drive digital transformation across the entire customer experience journey. In June of the same year, Genpact announced the acquisition of  PNMsoft, a dynamic workflow, case management and work optimization solutions provider. PNMsoft acts as core component in Genpact’s digital portfolio whose roadmap comprises close to 100 digital solution components.


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