What We Do
Generating Digital Impact
Genpact Digital helps architect the Lean DigitalSM enterprise. We re-imagine businesses by extending digital's power all the way through the middle and back office, to enhance growth, cost efficiency, and business agility. It harnesses advanced technologies to drive transformative solutions and create Intelligent OperationsSM that apply a "build-to-adapt" strategy, through the application of powerfully actionable analytics, for a data-to-insight-to-action loop that can be weaved into operations more easily. This quickly improves ROI on clients' existing IT investments and nimbly brings their process operations to best-in-class.
Genpact Digital builds on our foundation of deep process experience in industry and functional domains we understand and work on globally, along with our patented Smart Enterprise Processes (SEPSM) framework. This unique approach drives rapid and impactful digital transformation in clients' business and operating models and mitigates risk, reduces costs, and gathers actionable intelligence that enables competitive agility.
In April 2016, Genpact Digital announced our expansion in Silicon Valley with an extensive innovation center that is the first of its kind to drive digital transformation across the entire customer experience journey. In June of the same year, Genpact announced the acquisition of PNMsoft, a dynamic workflow, case management and work optimization solutions provider. PNMsoft acts as core component in Genpact’s digital portfolio whose roadmap comprises close to 100 digital solution components.
Systems of EngagementTM
Pre-packaged software applications built on advanced digital technologies that can be configured and integrated in a nimble and agile fashion. These configurable engagement layers leverage clients' existing technology investments to catalyze transformation in operational processing by enhancing governance, effectiveness, and efficiency in end-to-end processes.
Digital Integration Services
Rethink conventional business processes, including those in the mid and back office to transform operations by providing design and integration services that combine appropriate digital technologies to deliver fit-for-purpose applications to transform operations.
A leading global supplier of automotive electronics greatly needed visibility in their AR portfolio. The company struggled with multiple and disparate ERP systems of record while managing more than 130 trial balances in 32 countries with retained and outsourced business operations. Genpact's AR management suite provided the client with a global, end-to-end solution that utilized existing IT ERP investments and standardized global processes, resulting in a 50% drop in past-due AR and 66% reduction in month-end report generation time. The enhanced operational agility allowed rapid integration of new business acquisitions and improved business agility.
A commercial lending client faced with low customer satisfaction (resulting from high loan processing TAT) and escalating compliance issues due to resulting backlogs (risk assessment requirements from the Dodd-Frank Act) was able to cut cost of loan processing by 70%, rapidly institutionalize emerging regulations, enhance compliance and automate the loan processing system by utilizing NLP and semantic intelligence technologies to analyze data from financial statements in different formats, mediums and accounting standards, and generate accurate spread information, to better predict default probability for the portfolio.
Decentralized accounts receivable (AR) operations and the localized credit and collections procedures used by client resulted in longer cycle times, increased AR dilution risk, and provided little visibility into overall AR effectiveness. The firm deployed Genpact's System of Engagement for Order to Cash, AR Management Suite, which leveraged enterprise resource planning (ERP) investments already in place, created a virtual shared services operation, automated processes, and provided portfolio analytics that increased collections productivity by 147%,and improved past-due AR by 28%.