Genpact’s end-to-end IT Infrastructure offerings include:
End User Computing Services: IT Help Desk Services, Level 1.5 Help Desk, Desk Side Services, Software Imaging & Distribution, and IT Asset Management.
IT Infrastructure Management Services: Enterprise Computing Services, Database & Middleware, Network, and Voice & Security Services.
RIMnexgenSM and ROCSM: Genpact has established next generation Remote Infrastructure Management—RIMnexgenSM—as a service delivery mechanism that provides integrated business solutions for monitoring, managing and securing critical servers, applications and networks across a wide range of technology platforms. These services are delivered from our state-of-the-art ROCSM or Remote Operations Center.