We listen closely to our clients and deeply understand their business challenges and goals within the specific context of their unique business and industry mandates and trends. We help customers become more competitive by making their enterprises more adaptive, innovative, globally connected to ‘generate impact’ that results in better costs, cash, and revenue outcomes.
Generating impact for a healthcare client
A healthcare client was losing 3-10% of healthcare spending combating fraud and abuse, with one in five claims paid erroneously, adding up to potential revenue leakage of $6 million per day. Genpact’s end-to-end F&A claims management solution produced $160 million in impact by improving the accuracy of clinical reviews to 98% and reducing claims processing cycle from 21 days to 1.5.
Global on-demand reporting and analytics for a U.S. fleet operator
This U.S. Fleet Operating company had 1700 field staff spread across 350 locations in the United States, handling 600 data requests per month for billing, fleet, receivables, and fuel reports. Genpact implemented a web-based portal to receive and track all requests and improved existing reports to reduce ad hoc requests. This increased productivity by 25%, standardized reporting, and improved the 24-hour turnaround time metric for all requests to 99%.
Manage changing regulations for a global credit card company
Changes to the Card Act put 40% of industry profits at risk and included new regulations regarding late fees, grace days, and asset re-pricing. Genpact’s F&A outsourcing solution included risk management and detailed analytics capabilities, leveraged extensive simulations on the P&L to assess the impact of the new regulations and where necessary to renegotiate deals with private-label issuers. The client benefited from improved compliance tracking, product pricing and deals scenarios, as well as the strategic advantage of a highly flexible profit and loss impact simulator.
Acquisition integration for a global financial services business
After a $15 billion acquisition, this company found itself with eight financial systems and a disparate set of accounting policies and close cycles. Genpact integrated the diverse general ledgers and sub-ledgers and created a strategy for aligning policies and standardizing systems. Genpact’s solution reduced the close cycle by four days, eliminated the acquired company’s systems, and delivered new Securities and Exchange Commission (SEC) reporting data.
Best-in-class global process and technology design for a global brewery major
Inorganic growth resulted in non-standard processes and Enterprise Resource Planning (ERP) systems, with client staff spending 80% of their time on transactional work. Genpact used our transformational Smart Enterprise Processes framework to transform the company’s operating model by assessing operations in 13 countries and ultimately helping to transition to that model – generating, apart from dozens of million dollars in savings, an impact of $200 million in working capital impact, $50 million of which was delivered in the first six months after the transition.