Global economic volatility is the new reality within the life sciences industry, and businesses face a number of challenges, including escalating costs, regulatory pressure, and generic competition as well as insurance company price controls and shrinking R&D pipelines. Fortunately, these times of volatility also provide opportunities to explore a variety of approaches to improve performance. Organizations that consistently perform well in this environment are those that have demonstrated the ability to anticipate change, the dexterity to adapt to new conditions and the spirit to innovate and produce new solutions. They focus on process effectiveness as well as efficiency and operate smoothly across global markets. We call them intelligent enterprises.
Genpact contributes to the success of intelligent enterprises by making processes work smarter and enabling more informed business decisions. Acting as an extension of your organization, we optimize your operational performance through the right mix of process, analytics and technology
By expanding on the expertise gained through our Lean Six Sigma heritage, Genpact has developed the science behind improved operational effectiveness, helping you chart a course to greater process accuracy and overall improved outcomes. We call this Smart Enterprise Processes (SEPSM).
SEPSM is an uncompromisingly logical yet unique methodology that employs granular data analysis, ultra-sophisticated diagnostics and cross-functional benchmarks to maximize process effectiveness and achieve
- Tighter controls resulting in stringent regulatory compliance
- Faster time to market, creating stronger revenues
- Improved capacity and productivity to better cost management
Data and information are the lifeblood of the life sciences industry, but interpreting that data requires the right people and processes. Through Smart Decision Solutions , life sciences enterprises can intelligently interpret the large amounts of data they have access to and make better decisions about their business practices, resulting in stronger governance and regulatory compliance. Our analytics and reengineering professionals give you a view of where the market is going and then align process performance to more effectively target new markets, promote new drugs and improve compliance.
Genpact believes that technology is the enabler, not the driver, of great processes and provides smart applications and solutions based on your business needs.
We are the leading provider of both Global Service Desk and Remote Infrastructure Management solutions. Our IT solutions provide a quality framework delivered through GxP (Good Manufacturing or Quality Practices) and include:
- Product distribution (Oracle/SAP)
- Accounting and controllership (Oracle/SAP)
- Process testing and guidelines
- Shared service business process implementation
Genpact puts you on a straight path toward achieving your business goals, employing innovative methodologies, policies and software tools to improve agility and operational performance.
Learning, Marketing Communication and Research Services
Our team of creative specialists provides brand-compliant targeted marketing solutions and helps to align business priorities to employee education through our Learn, Communicate and Sell methodology. Our goal is to see that you get the most from your marketing initiatives with media monitoring and measurement services that include market research via social media and traditional channels and 24/7 monitoring support to augment conventional market research methods.
Finance and Accounting [F&A]
Genpact serves more than 95 F&A clients around the world and offers dedicated life sciences and pharmaceutical specialists focused on maximizing F&A with end-to-end improvements that accelerate cash flow and help you control costs.
Human Resources (HR) Services
Our HR team serves more than half a million global employees with “Hire to Retire” services, establishing efficient workflows and reducing errors through the use of top-line productivity tools, process optimization and our OnDemand HRMS Platform on a pay-per-use model, designed to control costs and increase revenue. Genpact's HR team is rich in external certifications from organizations such as Edexcel and American Payroll Association.
Contact Center Solutions and Telemarketing
Genpact’s Contact Center Solutions team handles queries through a variety of channels such as web, text and voice, helping you improve service, reduce costs, and answer inquiries received from patients, physicians and other healthcare professionals. Combined with FTE, transactional, outcome-based and hybrid pricing models, we help clients manage costs and increase customer satisfaction.
Axis Risk Consulting Solutions
Through Axis Risk Consulting, Genpact provides continuous control monitoring for real-time insight into the integrity of individual transactions and the overall effectiveness of controls, as well as data analytics support for compliance requirements pertaining to payments, SOX compliance, account reconciliation, contract audits, distributed controllership and audit support.
Procurement / Source to Pay
With well-distributed global delivery locations and an extensive technology platform based on SAP, Emptoris, Ariba, IASTA and Oracle-JD Edwards, Genpact’s experience in Source to Pay encompasses spend analytics, category strategy and development, vendor selection, negotiating, contracting, invoice processing, planning and purchase order issues, as well as compliance. Our solutions address the issue of tail-end spend by reducing indirect spend and putting you on the path toward cost savings and greater returns.
Genpact is a Gold Sponsor of "FP&A for Pharma & Biotech Summit" at Loews Philadelphia
May 15-16, 2013, Loews Philadelphia
Genpact is a sponsor at 4th Annual Life Science Financial Forum
June 10-11, 2013, in San Antonio, TX