Healthcare Provider - Medical and Coding, Management Healthcare and Healthcare Management Services

Healthcare - Provider

Providing quality care while optimizing the cost of service is the number one concern of healthcare providers worldwide, but delivering the care your patients need amidst spiraling costs, new healthcare regulatory reforms and shrinking revenue requires improved process effectiveness. Genpact’s hospital optimization and end-to-end coding solutions are process-based, founded on a heritage of Lean Six Sigma and anchored in the tenets of Smart Enterprise Processes (SEP^SM), a results-oriented approach to greater productivity, improved work and supply flows, and smarter operational performance. From end to end, we redesign processes to support optimal care from the minute your patient walks in the door through billing and claims settlement. We provide the smart, efficient roadmap you need to reduce costs and improve care through quicker admissions and discharges, more accurate control of medicines and supplies, and faster coding and billing. Our solutions let you focus on patient care while we do the rest.

Healthcare organizations are seeking ways to improve their workflows and information management for quicker admissions and discharges, more accurate control of medicines and supplies, faster coding and billing, and efficient patient processes that support optimal care. Achieving these results requires them to work smarter through efficiently designed processes that reduce costs and meet rising patient expectations. Genpact’s solutions apply Lean, Six Sigma and SEP^SM methodologies, typically reserved for business processes, to information management and hospital operations, reducing the time medical personnel spend on non-value activities and increasing the time spent on patient care.

Hospital Optimization: Genpact employs its strong process management and reengineering skills to improve hospital performance, designing efficient and effective workflows that reduce the time medical personnel spend on non-value-adding activities and increasing the time spent on patient care.
Hospital Coding: Genpact’s ability to optimize process performance flows naturally into clinical coding, enabling us to specialize in highly accurate coding services that improve submission times as well as coding capacity and productivity.
Revenue Cycle Management: Genpact is well versed in end-to-end revenue cycle management. From cash posting and EOB processing through denial management, insurance follow ups and self pay, we increase performance. The result in shorter revenue cycles ensures increased cash flow at reduced costs.

Miami Children’s Hospital (MCH), a top pediatric facility with over 600 attending physicians, was experiencing low patient satisfaction due to long wait times and a lengthy discharge process. Genpact applied the Lean, Six Sigma and SEP^SM methodologies typically reserved for business processes to three of the hospital’s workflows – patient flow, cash flow and supplies flow. By using an end-to-end process approach, MCH was able to improve efficiency and enhance the patient experience and care levels. The result: happier patients and a more intelligent enterprise.

Business Impact:

Genpact’s solution enabled a 4X return on investment for the hospital through:

18% decrease in patient wait times
Increased utilization of equipment and infrastructure, generating additional capacity
3% increase in customer satisfaction

To read the full case study, please click here.

Genpact is Silver Sponsor for ANI: The HFMA National Institute 2013
June 16-19, 2013

visit: http://www.hfmaconference.org/