We design, transform, and run healthcare operations processes through advanced operating models that harness technology and analytics through appropriate organizational design, focused to where they can deliver the most impact. The result is Intelligent OperationsSM.
Our solutions include the following:
Revenue cycle management
End-to-end revenue cycle management solutions from cash posting and explanation of benefits (EOB) processing through denial management, insurance follow-up, and self-pay for shorter revenue cycles to ensure increased cash flows at reduced cost.
Finance and Accounting (F&A)
Genpact Finance and Accounting services include Accounts Payable, General Accounting, Accounting, Closing & Reporting (ACR), Treasury, Tax Services, Financial Planning & Analysis, and F&A Systems of Engagement.
Research content and presentation services, marketing sales and services analytics, information science analytics, risk analytics, and finance and accounting analytics, with customized solutions for the healthcare industry such as analytics for population health management and accountable care organizations.
Genpact uses its strong process management and process transformation skills to improve hospital performance, by designing efficient and effective workflows, so that medical personnel can spend less time on non-value-adding activities and more time caring for their patients.
Genpact optimizes process performance, which flows naturally into clinical coding, and we specialize in highly accurate coding services that not only streamline the ICD-10 transition but also improve submission times for claims and increase coding capacity and productivity.
Our solutions encompass proprietary and third-party technologies and specialized tools for project and plan testing, ICD-10 migration, systems integration, testing, compliance, and other provider-specific needs.
Accountable care organizations
Our knowledge of payer and provider operations, information flows and technology landscapes helps deliver solutions for population identification and management, master data management and data warehousing , business intelligence, contract management support, and customer service. Our Data-to-Action AnalyticsSM enable a 360-degree view of the patient, which helps identify chronic and/or high-risk patients, supports value-based payment models, and allows providers to deliver quality and cost-effective patient care.