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The Genpact DNA of Lean Six Sigma

Lean Six Sigma is a powerful method that improves an organization’s efficiency and productivity. It combines lean manufacturing (a method for eliminating waste within a manufacturing process) and Six Sigma (a set of techniques and tools for process improvement) to systematically remove waste from business processes. Originating in manufacturing environments, Lean Six Sigma principles can be applied to businesses operating in any sector.

GE under Jack Welch was a leading proponent of Lean Six Sigma globally. Genpact (previously known as GE Capital International Services) was the first service provider in the world to apply this method at scale for business processes. We achieved, and continue to demonstrate, tremendous success in helping our clients’ dramatically streamline and improve their operations.

The scale at which Genpact applies Lean Six Sigma is unprecedented. Since becoming an independent company from GE in 2006, our efforts to help clients design, transform, and run intelligent operations have driven billions of dollars in business impact for hundreds of long-term clients, including more than one-fourth of the Fortune Global 500.

More specifically:

  • Genpact helped a leading pharmacy benefits management company that serves more than 65 million customers transform their end-to-end process to drive business innovation and agility while delivering a 30% increase in productivity resulting in a savings of US$400M.
  • For a US-based multinational financial services firm, we made process improvements that maximized the company’s resource productivity and cost savings by 15% which impacted their bottom line by US$11M annually.
  • A leading global transportation services provider worked with Genpact to transform their overall Order to Cash function resulting in greater process efficiencies and a $40M business impact.
  • For an Australian banking major, we streamlined existing processes through process re-engineering, introduced policy changes and incorporated technology interventions to transform their personal loan application process resulting in a AUD 78M loan book addition for the bank.

Lean Six Sigma permeates what Genpact does and is highly visible in our operations, people, processes, and leadership direction. By being proactive in driving efficiency gains and working directly with companies to reengineer their processes end-to-end, Genpact integrates better with our clients’ operations to create a seamless process improvement environment.

Lean Six Sigma is the culturally ingrained and hard-to-replicate DNA of Genpact. We have 14,300 Six Sigma and 37,000+ Lean trained employees around the world to help clients implement our industrial-strength approach to process excellence.

The “science of process” built through insights from over 200 million transactions in the last 16 years of implementing Lean Six Sigma projects is the foundation for our Smart Enterprise Processes (SEPSM) methodology, a unique proprietary framework that employs granular data analysis, sophisticated diagnostics and cross-functional benchmarks to maximize process effectiveness.

Case Studies

  • Implementing smarter processes and analytics for a global aerospace manufacturer leads to increased inventory visibility and 48% reduction in raw material inventory.
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  • Streamlining operations and invoice-to-cash management across 25 countries results in savings for major business conglomerate.
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