1997Genpact founded as GE Capital's operations center in Gurgaon, India

1998Acquires EDM | Starts Operations in Mexico

1999Genpact opens centers in Hyderabad, India

2000Genpact opens center in Dalian, China

2001Genpact opens center in Bangalore, India

2002Genpact opens center in Budapest, Hungary

2003Genpact opens center in Jaipur, India | CMMi Level 5 achieved

2004Genpact opens center in Kolkata, India | General Atlantic and Oak Hill Capital aquire 60% stake

2005Genpact opens center in Bucharest, Romania and Delhi, India | Acquires Creditek, USA     

2006Genpact opens center in Changechun & Shanghai, China and Manila, Philippines | Acquires Moneyline, USA | Starts NGEN - a Media Process JV with NDTV India       

2007Acquires Ice Enterprise Solutions, Netherlands and Axis Risk Consulting, India | Genpact goes public - lists on NYSE     

2008Genpact opens Center in Cluj-Napoca, Romania, Guatemala City, Guatemala, Rabat, Morocco and Lubin, Poland       

2009Genpact opens center in Johannesburg, South Africa to serve SAB Ltd. | Acquires centers in Danville, USA to serve Walgreens | Launches Smart Enterprise Processes (SEPSM)   

2010Acquires Symphony Marketing Solutions (SMS), India strengthening its leadership in Analytics and Data Management

2011Aquires Akritiv, US | Headstrong, US/India/Japan | Empower Research, US/India and HPP, US     

2012Acquires Accounting Plaza, Netherlands | Atyati Technologies, India | Triumph Engineering Corp., US     

2013Acquires JAWOOD and Third Pillar, US     

2014Acquires Pharmalink Regulatory Consulting, US | Launches Markit / Genpact KYC Services | Hires new CFO     

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Generating Impact Since 1997

Our History
Genpact’s unique heritage is unlike that of any other business services provider in the world. We began operations in 1997 with 20 employees and the pioneering vision of our founder and former President and CEO Pramod Bhasin, who transformed a pilot project of running GE Capital’s back-office services operations into one of the first large-scale captive companies in the world, GE Capital International Services (GECIS).

Our initial charter was to provide business process services to GE Capital’s businesses globally, with the goal of enabling outstanding process efficiencies and operational effectiveness.  We did that and more – from building infrastructures brick-by-brick in multiple cities in India, to hiring and training tens of thousands of young people eager to work, including providing unprecedented employment opportunities to women. During the eight years that followed, we earned the opportunity to manage a wide range of processes across all of GE's financial services in addition to their manufacturing businesses globally. Given GE’s widespread adoption of Lean and Six Sigma, we built our strong foundation by applying these principles to the business processes we were running. 

In January 2005, we became an independent company to bring our process expertise to clients outside of GE, and changed our name from GECIS to Genpact ("generating global impact"). In August 2007, Genpact completed a successful IPO and was listed on the NYSE under the symbol 'G.' From 2007-2010, Genpact became increasingly international, growing our employee base 33% and adding sites in six new countries. 

From 2010 onwards, the company's center of gravity – defined as senior leaders' location – moved steadily westwards, resulting in a very significant presence in Europe and in the US. The company’s New York City location became the de facto key corporate office. Bain Capital became Genpact’s largest shareholder in November 2012, igniting a new phase of growth that started with a clear definition of our solution portfolio, improvement of our client relationship front end, as well as a deepening of domain expertise and related bench of subject matter experts.