Customer Renewals Management

Reduce customer churn and boost sales with a bespoke suite of products and services

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HFS names Genpact a market leader in customer experience services. Read the report

Identify when you're at risk of losing customers – and why – to increase renewals

As-a-service businesses need effective customer renewal strategies to deliver consistent, profitable growth. But poor quoting processes and missed upsell, cross-sell, and quoting opportunities damage renewal rates.

Genpact's renewals and customer success management system identifies key moments of truth to help you reduce churn using AI, automation, and PowerMe, Genpact's data intelligence platform.

Targeted mechanisms to reduce dropouts and foster stronger customer relationships.

Companies using our solution saw up to

15%

more potential bookings, based on client data

Highlight more booking opportunities

Our solution assists in identifying business opportunities by integrating orders, shipments, and contracts to help reduce errors and logjams. It also aids in improving customer information by addressing duplicate records and enhancing buyer data.

Boost agent productivity

Our renewals and customer success management suite is designed to support productivity by integrating workflows, setting reminders, and identifying potential opportunities using data analytics.

Real value for our clients

See how we create real impact for clients using our customer renewals management solution.

VIEW ALL CASE STUDIES

AI Data and Analytics

A collection of success stories from the dawn of generative AI

Young Afro-American woman near window on workplace taking information from ipad

Intelligent automation

Transforming customer success management for an SMB digital services leader. Read more

AI Data and Analytics

A collection of success stories from the dawn of generative AI

Portrait of African-American male scientist wearing a lab coat, looking under a microscope, analyzing a sample during his work in a laboratory.

Customer experience

Breathing new life into customer experience at Thermo Fisher Scientific. Read more

AI Data and Analytics

A collection of success stories from the dawn of generative AI

Freelance operator talking with headsets and consulting clients from office

Fast, seamless quoting for a Fortune 500 firm. Read more

AI Data and Analytics

A collection of success stories from the dawn of generative AI

Young Afro-American woman near window on workplace taking information from ipad

Intelligent automation

Transforming customer success management for an SMB digital services leader. Read more

AI Data and Analytics

A collection of success stories from the dawn of generative AI

Portrait of African-American male scientist wearing a lab coat, looking under a microscope, analyzing a sample during his work in a laboratory.

Customer experience

Breathing new life into customer experience at Thermo Fisher Scientific. Read more

AI Data and Analytics

A collection of success stories from the dawn of generative AI

Freelance operator talking with headsets and consulting clients from office

Fast, seamless quoting for a Fortune 500 firm. Read more

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