Digital omnichannel solutions and contact center
In order to serve their customers better, L&A insurers need to digitize their customer service channels and connect systems to make the masses of data they collect more useful. And they need to modernize their operations to provide quick, seamless, omnichannel services to customers. At Genpact, we provide these solutions.
We partner with L&A insurers to advise them on omnichannel transformation. With our world-leading experience agency, Rightpoint, we take clients through the customer service process end to end, starting with an as-is assessment of customer service operations and advice based on each company's digital maturity and how integrated its current systems are. Then we help implement new technologies, systems, and processes – including the targeted use of machine learning and artificial intelligence. We can help clients operate these systems too, training staff and offering to route initial customer contact through our established, experienced L&A contact center.