Exceed the expectations of tech-savvy life and annuity customers
Life and annuity (L&A) insurers must adapt to meet the demands of digital-first customers and upgrade outdated contact centers, address disconnected systems, and upskill employees.
Genpact's L&A customer service solution modernizes operations, integrates digital tools, and uses AI insights to build seamless omnichannel experiences, enhance satisfaction, and reduce costs. We help drive growth while staying competitive.
Partnering with Rightpoint, we guide insurers through every step of customer service modernization, from strategy to execution.
Overcome customer service roadblocks in L&A insurance
Life and annuity insurers today risk losing customers without a digital-first strategy as older buyers move online and younger ones expect seamless experiences. Our L&A customer service solution helps insurers overcome key challenges, including:
Reliance on call centers and physical mail that slow self-service adoption
Fragmented legacy contact centers that limit efficiency and customer experience
Workforce challenges and outdated digital skills that hinder transformation
Accelerate your transformation with Genpact and Rightpoint
With world-leading experience agency Rightpoint, Genpact drives end-to-end transformation – assessing operations, implementing AI-driven solutions, and modernizing processes. We also support ongoing operations with staff training and expert contact center services. Powered by cloud and connected ecosystems, our solution helps insurers meet their customers quickly and seamlessly where they are – online. Our award-winning team has served 80+ clients across 40 countries in 47 languages.
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