Genpact Cognitive Buying Assistant: Procurement at whole new level
The good news: Companies can overcome these challenges with a simple-to-use ordering tool, Genpact Cognitive Buying Assistant (CBA), powered by Genpact Cora. It’s a smart assistant equipped with all the intelligence that business users need to guide them through the buying journey.
Genpact CBA uses natural language processing and machine learning to engage with purchasers (figure 1). People can specify their needs by answering a series of questions using structured or unstructured text. The tool interprets these inputs, offers guidance, and suggests product options based on the user’s profile. It then directs users to the appropriate buying channel, generates a purchase requisition and executes the actual purchase. But it doesn’t stop there. It also learns from user behavior so it can make even better recommendations next time.
Another plus: Genpact CBA integrates easily with existing procurement systems, such as Ariba, SAP, Coupa, or Oracle, and it builds on our operations insights and domain expertise.
- Understands context and requirements using natural language processing
- Talks to the user to clarify needs, asks questions to better understand specifications, captures information through an interactive decision tree, and prepares the input for an effective search
- Guides the user to the right choice. It also gives a confidence score based on a specifications match, availability, past purchases and price