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Auto Claims TPA

Our one-stop solution to cut claim cycle time, boost accuracy, and reduce leaks

End-to-end auto claims TPA for faster settlements, lower costs, and a smoother customer experience

Given the large number of annual auto claims, insurers face high investigation costs, inconsistent settlements, and indemnity leakage due to fragmented processes and outdated workflows. Genpact's one-stop, scalable third-party administration (TPA) solution integrates seamlessly with most insurers, streamlining claims processing, reducing costs, and ensuring faster, more accurate settlements to boost customer satisfaction.

Streamline claims processing with a centralized system and API connectivity to ensure quality, consistency, and compliance.

How it works: A real-world example

Here is how we approach a bodily injury claim:

 

  • Same-day contact with injured parties and police report retrieval

  • Coordinate scene investigations and communicate with plaintiff attorneys

  • Obtain medical and wage authorizations, review medical bills and reports

  • Verify lost wages and track recovery progress

  • Maintain detailed documentation

  • Negotiate settlements and secure final release

     

This thorough approach also applies to comprehensive, collision, property damage, and uninsured motorist claims.

Over 15 years of helping insurers deliver fast, fair settlements

Genpact's end-to-end auto claims TPA solution integrates seamlessly within the insurer's process, remotely or in our system, tailored to your business goals and regulatory needs.

Clients using our centralized approach have reported:

 

  • Faster claims cycle

  • Lower loss adjusting expenses and revenue leaks

  • More accurate liability, subrogation, and arbitration

  • Reduced legal expenses

  • Optimized inspection strategies and estimates

  • Higher customer satisfaction and retention

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The relentless pursuit of a world that works better for people

The relentless pursuit of a world that works better for people

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