Harness the winds of change

How to scale AI and build trust in insurance: the Genpact and AWS report. See insights from over 200 insurance executives and 1,000 customers.

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Insurance Featured Content

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Gain insights on the state of AI adoption in insurance and discover the key factors driving change. Read the report

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AI is rewriting the insurance playbook

With insights from over 200 insurance executives and 1,000 customers, our research offers unique views by bridging two crucial perspectives: the goals of industry leaders and the expectations of customers. For businesses, it's not just about efficiency anymore. AI is transforming how insurers solve complex problems, earn trust, and redefine experiences.

This is your roadmap to scale AI and realize AI's promise.

Here's what our study uncovers

of insurance executives say their companies have adopted AI 

But only 36% of US insurance customers have noticed significant improvements in their digital experiences

say they have improved efficiency with AI 

While operational efficiency is a major area of impact, insurance companies will fail to deliver AI's full potential if they don’t look beyond productivity 

say technology is a bigger challenge with AI vs. previous tech deployments 

Governance, risk management, and change management – not technology – are considered greater obstacles than previous tech waves 

Efficiency alone won’t unlock AI’s true value
Businesses are adopting AI but customers haven't felt the impact
Power your team with AI expertise

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Dive into the data

Explore our interactive dashboard to understand how AI is transforming insurance and shaping the industry's future. Dive deeper into the data to uncover trends, insights, and opportunities at your own pace.

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Harness the winds of change

Insurance Featured Content

AI is rewriting the insurance playbook

Here's what our study uncovers

of insurance executives say their companies have adopted AI

say they have improved efficiency with AI