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REPORT

Genpact recognized in P&C value chain

Genpact named a leader in NelsonHall’s 2025 NEAT assessment for P&C Operations: Analytics and AI

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NelsonHall Report 2025

NelsonHall names Genpact a leader in its 2025 P&C operations NEAT assessment, lauding the company's end-to-end insurance and advanced technology expertise.
Nelsonhall badge of recognition for Genpact leadership in property-casualty value chain

This recognition underscores Genpact's expertise in end-to-end insurance and advanced technology

Leading global analyst firm NelsonHall has named Genpact a leader in its 2025 NEAT vendor evaluation for P&C Operations: Analytics & AI.

 

NelsonHall's assessment evaluated nine leading service providers operating in the property and casualty (P&C) insurance space to identify those that excel in delivering immediate benefit and meeting future client requirements. The evaluation examined capabilities across underwriting, customer service, claims administration, operations analytics, and artificial intelligence (AI), including generative AI (gen AI).

 

Genpact recognized as a leader across six P&C categories:

  1. Overall

  2. Gen AI/AI

  3. Operations analytics

  4. Claims administration/processing

  5. Customer service/administration

  6. Underwriting

Our edge in P&C operations transformation

Genpact pairs deep industry insights with advanced technologies, embedding gen AI and analytics across the entire P&C value chain. The result? Greater underwriting accuracy, faster claims settlements, enhanced customer experiences, and improved cost efficiency.

Genpact was identified as an overall leader in P&C Operations: Analytics & AI for its AI-led solutions, including AI use cases deployed across the value chain. It has a strategic focus on enhancing end-customer experience and streamlining its internal operating model to accelerate decision-making and execution. Among its AI initiatives is AI Adjuster Assist, which supports automation of property content inventory and fulfillment within the claims process, driving service efficiency and responsiveness.

Bilal Chaudhry

Principal Analyst, NelsonHall

NelsonHall spotlights several of Genpact's distinct strengths:

  • Robust suite of use cases around gen AI and analytics across the P&C value chain, specifically in underwriting and claim resolution (for example, content pricing solution for claim inventory)

  • Flexible commercial models to meet client requirements (for example, value-based contracting, outcome-based)

  • Genpact's approach to execution, including embedding AI-led transformation across the organization

  • 100% retention with existing P&C clients

     

     

Learn more about our leadership and unparalleled expertise in the assessment across six P&C categories 

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The relentless pursuit of a world that works better for people

The relentless pursuit of a world that works better for people

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