Genpact initially helped this multinational identify its desired business outcomes – its true north. Then we established the goals, strategies, and actions – all continuously aligned to the business value – that would get it there.
Our starting point was the firm's record-to-report processes, by which it had identified desired business outcomes related to time to report, controllership, cost, and standardization.
Genpact also helped establish, on both a geographic and process basis, the key performance indicators and critical performance indicators for those business outcomes. This standardization made it possible to view processes and subprocesses at a geographic level and to access geographic data at a process level.
Next, we found and sourced the data that was supporting value-creating cross-function linkages (figure 1). In this way, the client focused only on relevant data and data sources. We then used this granular-level data to assess performance against the indicators and benchmarks we had set.