A top-to-bottom operating model refresh
For guidance on its journey, the company turned to Genpact. We began with an operating model assessment to identify pain points across its planning strategy, supply chain processes, and technology capabilities. We envisioned an ideal future state for its supply chain planning function – capable of intelligent, agile decisions.
Over 14 weeks, our bilingual experts – speaking the languages of technology and supply chain – redesigned the company's processes, operating model, and architecture. We crafted an implementation plan for North America, then Latin America, to resolve inconsistencies between business units with standardized systems of record and planning processes.
Our partner, Kinaxis, offers a supply chain planning solution known as RapidResponse, which we used to unify all business units on a single platform. Intelligent automation bots within RapidResponse also automate many supply chain planning tasks and escalate exceptions to relevant personnel for timely action.
The client now has a single supply chain planning solution with applications for:
- Demand planning
- Distribution resource planning
- Master scheduling
- Inventory optimization
- Sales and operations planning