The company evaluated several vendors during this process before it settled on Cora Orchestration. Ultimately, PT chose Cora Orchestration because it was not only compatible with the company’s existing technology architecture but also extremely user-friendly.
The company chose well. The Gartner Magic Quadrant, research that compares vendors based on standard criteria and methodology, has singled out Microsoft-centric Cora Orchestration as a “visionary” for its attributes as an intelligent BPM system. With a graphical interface that lets business users drag-and-drop shapes onto a canvas, it fosters collaboration between business and IT stakeholders, at all stages of any BPM project.
Using Cora Orchestration and with Genpact’s help, the firm developed SHOP Box — a framework that interacts with PT’s legacy systems with advanced, wizard-based integration. Then, the IT and business teams used the software’s visual canvas to collaborate smoothly on workflows that aligned with its customer-pleasing principles. The team consisted of four non-technical members and two staff from IT, so this digital transformation project was cost-effective. PT required zero additional technical support and was self-sufficient in no time, making changes on the fly. And with brisk new workflows in place, retail staff began handling customer requests and activities more efficiently and with better results.