The right mix of design thinking, technology, Lean DigitalSM and analytics
We used our Cora ARFlow SaaS suite and our Lean DigitalSM process transformation methodology to create a virtual shared services operation for Oldcastle Precast. The powerful blend of digital technologies, design thinking, analytics, and Lean principles made it easy for Oldcastle to meet its strategic goals for its collections function.
Faster cash in hand
Now the firm has a single, standard collections platform, redesigned processes, automated workflows, and dispute escalation cases. That means every team member in Oldcastle’s 50-plus locations in the U.S. and Canada is working from the same playbook.
Direct integration of data from disparate legacy systems and credit bureaus into Cora ARFlow removes toil and time from account reviews and risk assessments.
Automatically generated, rules-based task lists make sure agents focus on the most important projects every day. And automated customer notifications decrease disputes and shorten cycle times.
The bottom-line from all these standardizations and simplifications? Oldcastle can collect cash from its customers much more quickly and easily.
Better agent productivity
With Cora ARFlow’s digital capabilities, Oldcastle can customize reporting without IT intervention, and track transactions and agent performance in real-time. The built-in analytics make it easy for agents to examine and segment the customer portfolio by value, risk, and trends, making them more effective in their collections. Just as importantly, the analytics allows management to effortlessly track agent performance, and easily access the data it needs to recommend ways to increase performance.