Delivering an omnichannel experience
Our client never stops looking for new ways to make banking simpler, smarter, and better for its customers. When the bank decided to launch a banking app for mobile devices, it wanted one that was state-of-the-art: fast, reliable, and secure.
It had to be easy for customers to use, with most actions completed in just two or three clicks. And it had to include powerful features, such as virtual check deposits. In the words of the bank’s values, “We believe in using technology to serve our customers. Not to avoid them.”
The bank already had a successful online banking service. But its check processing was mostly manual. So was its system for setting up new accounts. And its IT systems were complex. Added to this, customers had to visit branches to deposit checks and manage accounts.
By addressing these issues together, Genpact became a technology partner for the bank. And as the bank started looking at improving its core processes, it turned to Genpact to understand how digital could provide new ways of working, in particular on customer due diligence.