Front Desk Assistant

Speed up submission responses and increase compliance with underwriting guidelines by automating responses to email requests.

Front Desk Assistant Highlights

  • +
    increase in underwriting premium
  • 1.2
    improvement in bind-to-submission ratio
  • +
    faster handling time
  • Bring order to unstructured data

    Apply natural language understanding to process unstructured data from emails and attachments, apply business rules, and validate quotes.

  • Boost productivity with AI

    Automate and handle the entire lifecycle of email requests – even submissions for new policies and renewals.

  • Reduce errors

    The automatic application of business rules and validations reduces manual interventions and the scope for errors.

Real-time AI to process email requests

Revolutionize submissions with Front Desk Assistant.

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Renewal book manager

It automates and categorizes renewals for a quicker, prioritized response.

Flexible approach

Front Desk Assistant applies an insurer's guidelines to qualify a submission before passing it to an underwriter and can be integrated into existing enterprise applications without disrupting processes.

Contact Our Team

Learn more about Front Desk Assistant

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Insurers should approach digital with a mindset to achieve the best possible outcome, rather than blindly implementing best in class.
Sanjay Srivastava
Chief Digital Officer, Genpact