Challenge
Tackling operational rigidity
A prominent US-based fintech player faced an operational bottleneck. With a single-instance loan management system (LMS) and a one-size-fits-all approach, the company struggled to balance efficiency with customization. Each client had unique portfolio requirements, but the platform's rigid configuration didn't allow flexibility or differentiated services. This hindered growth and innovation, pushing the client to seek a smarter, tailored solution.
The client realized that it needed a partner capable of delivering customized configurations, intelligent automation, and seamless integration to improve its service efficiency. That's when the company approached Genpact to transform its loan servicing operations.
Solution
Powering flexibility
Genpact stepped in to design an end-to-end solution that boosted flexibility without compromising efficiency. By combining deep domain expertise and Advanced Technology Solutions™, Genpact customized their loan management system. Standalone instances were licensed to each of its clients, providing tailored configurations involving accruals, transactions, collections, and more.
To power scalability, automation, and data accuracy, Genpact integrated diverse AWS-hosted technologies into the client environment. Using Amazon Elastic Compute Cloud (EC2) hosting for the LMS, Amazon Relational Database Service (RDS) for data storage, and Amazon Managed Workflows for Apache Airflow (MWAA) for process orchestration, the solution streamlined the entire loan life cycle. Meanwhile, Amazon API Gateway enabled seamless data sharing across the ecosystem, while the AWS Serverless Application Model (SAM) effortlessly transformed data for ingestion.
Additionally, Genpact automated booking processes and implemented BankruptcyWatch, a cloud-native automation platform designed to streamline bankruptcy operations for lenders, servicers, and legal teams.
Impact
Delivering operational finesse
The client has now redefined its loan servicing process with a robust, customized solution powered by Genpact and AWS technologies. Customized LMS configurations provided tools tailored to specific business needs, empowering it to deliver a differentiated and efficient experience.
Automation efforts, powered by touchless booking and BankruptcyWatch, helped improve accuracy and speed across processes. Data sharing through APIs further enhanced operational transparency and reporting precision. These enhancements resulted in improved scalability, allowing the client to efficiently manage diverse portfolios.
The transformation didn't just address its immediate concerns; it laid a foundation for long-term innovation and success, supporting the company's growth in intelligent, client-centric servicing.
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