What We Do
Master Data Management
Generating Master Data Management Impact
Recent research conducted among finance, accounting, and procurement professionals revealed that improvements in master data management (MDM) could have a material impact on their key business challenges, but MDM is one of the least mature functions. Robust MDM practices require processes and tools that continuously maintain data quality and accuracy.
Genpact's master data services ensure you focus on the areas that deliver the most business impact to reduce the total cost of operations, deliver more accurate reporting, improve regulatory compliance, and enable better business outcomes.
Effective MDM sits at the core of truly intelligent operations that can act, sense, and learn from your data.
Genpact designs, transforms, and runs intelligent MDM operations for clients. We architect the Lean DigitalSM enterprise by combining design-thinking principles, and Lean practices, with digital technologies and analytics, and deep domain expertise. Our end-to-end solutions include:
- Consulting services: MDM strategy and roadmap, data governance, and maturity assessments
- Target operating model design: best-in-class target operating models, including shared services and centers of excellence, to support operational and strategic data stewardship, and continuously improve MDM operations
- Process reengineering: proven MDM processes and controls for product, vendor, material, and customer master data management
- Technology: implementation and management of MDM technology across multiple domains
- Master data quality: data profiling, cleansing, enrichment, and data migration services
Genpact's MDM practice team supports clients by leveraging its experience and capabilities from:
- Servicing more than 40 customers around the world through 1,500 FTEs
- Managing, on behalf of clients, each month:
- 55,000 product records
- 90,000 supplier records
- 30,000 material records
- 20,000 customer records
- Gold standard methodology based on more than 4,500 transitions
- Structured change management and risk mitigation methodologies
- Implementation of best practices
Clients benefit from our MDM capabilities, which deliver significant competitive advantage.
Global CPG manufacturer enjoys increased sales and marketing effectiveness - thanks to more robust master data management processRead Now
Harnessing master data management to save up to $98m by improving spend visibility and complianceRead Now
Increasing procurement efficiency by 95% by creating a one-stop shop for all master data
A global oil and gas company required a center of excellence for materials, vendor, and service master data but lacked standard processes across the business. Using Six Sigma methodology and value-stream mapping, Genpact standardized the company's MDM process, planned a phased rollout across geographies, and applied best-in-class tools.
The client benefited from more than 98% accuracy, as well as 100% request processing and 99% issue resolution within one business day. The client reduced costs by 35% and turnaround time for bulk data processing by 45%, increased accuracy by 40%, and cut procurement cycle times by 35%.
Improving spend visibility and vendor risk by harnessing mater data management to save up to $98 million
Genpact worked with a global pharmaceutical company to address its vendor and indirect material master data, improve spend visibility and purchasing, strengthen vendor risk management, and introduce regulatory third-party oversight. We analyzed the company's data quality, target operating model, and taxonomies to create a transformation roadmap.
By focusing on the areas that generate greatest MDM impact, Genpact delivered a robust vendor data model with quality guidelines and data governance. We identified $70–98 million in benefits from operational, sourcing, and MDM initiatives.
Improving operational efficiency by designing a best-in-class target operating model
A global consumer packaged goods company engaged Genpact to recommend a best-in-class target operating model to streamline the company's data management organization. By applying Lean practices, Genpact identified gaps within the operating model, proposed a new organizational structure and back-office stewardship, and developed a transition roadmap. This helped improve data quality and increase strategic governance across the enterprise. The CPG firm identified savings of $3–5 million over five years.