What We Do

Master Data Management

Generating Master Data Management Impact

Recent research conducted among finance, accounting, and procurement professionals revealed that improvements in master data management (MDM) could have a material impact on their key business challenges, but MDM is one of the least mature functions. Robust MDM practices require processes and tools that continuously maintain data quality and accuracy.

Genpact's master data services ensure you focus on the areas that deliver the most business impact to reduce the total cost of operations, deliver more accurate reporting, improve regulatory compliance, and enable better business outcomes.


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Effective MDM sits at the core of truly intelligent operations that can act, sense, and learn from your data.

Genpact designs, transforms, and runs intelligent MDM operations for clients. We architect the Lean DigitalSM enterprise by combining design-thinking principles, and Lean practices, with digital technologies and analytics, and deep domain expertise. Our end-to-end solutions include:

  • Consulting services: MDM strategy and roadmap, data governance, and maturity assessments
  • Target operating model design: best-in-class target operating models, including shared services and centers of excellence, to support operational and strategic data stewardship, and continuously improve MDM operations
  • Process reengineering: proven MDM processes and controls for product, vendor, material, and customer master data management
  • Technology: implementation and management of MDM technology across multiple domains
  • Master data quality: data profiling, cleansing, enrichment, and data migration services

Genpact's MDM practice team supports clients by leveraging its experience and capabilities from:

  • Servicing more than 40 customers around the world through 1,500 FTEs
  • Managing, on behalf of clients, each month:
    • 55,000 product records
    • 90,000 supplier records
    • 30,000 material records
    • 20,000 customer records
  • Gold standard methodology based on more than 4,500 transitions
  • Structured change management and risk mitigation methodologies
  • Implementation of best practices


Clients benefit from our MDM capabilities, which deliver significant competitive advantage.