IT Infrastructure Services
Generating Smart Managed Services Impact
In today's world, database and application infrastructure are critical components of enterprise IT. Against this backdrop, enterprises face continuing challenges in managing increasingly complex and growing data portfolios while meeting business expectations for peak performance and accessibility.
Genpact is a pioneer in the database services space, and has been providing database administration (DBA) services for more than a decade. Genpact manages more than 10,000 databases and 500 ERP environments from four global delivery centers. Genpact's team of database administrators is proficient in Oracle, Microsoft SQL Server, My SQL, Sybase, and DB2 database technologies. We leverage Lean Six Sigma and other IT optimization methods to deliver world class database administration services.
Genpact's team of professionals has deep technical and process expertise that allows them to help improve your current database management operations and bring down your total cost of ownership (TCO). Our highly-talented pool of DBA's have architected, configured, and managed complex ERP integrations, rollouts, database migrations, and upgrades for some of the largest companies in the world.
Our services support a wide range of technologies including Oracle, Oracle E-Business Stack, SAP DBA, SQL Server, Sybase, DB2, MySQL, and Database Appliances.
Assessment and Evaluation Services:
- Database Governance & Security
- Database Health Check
- Database Capacity Optimization
- Database Operations Standardization
- High Availability Solutioning
- License Rationalization
- ERP / Database Vulnerability Assessment
- DBA Tools Evaluation
- Database Upgrade and Global Rollout Assessment
Build and Implementation Services:
- Implement ERP / database high availability solutions
- Implement Database Governance & Security standards
- Upgrade: patch set and version
- Migration: Cross platform / database
- Database Performance standardization
- ERP third-party integrations
Run and Maintenance Services:
- Database Monitoring
- Incident Management
- Release / Change Management
- DB Performance Tuning
- Backup / Recovery Management
- Database / ERP Upgrades
- Database and Application Patching
- Database and Application Cloning
- Database Security management
- Database Space Management
- SLA Management
- Database Security Audits
Genpact's process-based approach, built on a heritage of Lean Six Sigma and experience in the world's most complex environments, simplifies database maintenance and eliminates recurring issues. Our experience and documented practices enable consistent and automated database operations. As a result, we spend less time troubleshooting and more time focusing on initiatives that provide positive business impact. Our framework enables faster database operational maturity and stability.
- Self Healing Enterprise Framework
- Key performance indicators
- Event correlation
- Database Health Index
- Database Reliability Scorecard
To meet the varying needs of each organization, Genpact optimizes implementations by offering three models of Database support:
- Remote Database Monitoring as a service – Database Incident monitoring and basic change management with customizable coverage hours
- Managed Services – Fully managed database services, ITIL based service delivery
- Build and Design Services – Design, build and architecture services for project needs
Genpact enabled a major global manufacturing and engineering company to reduce database incidents by 30%, and improved the availability of its critical databases to 99%. We delivered 35% savings through offshore operations and 7% year-over-year savings through continuous process improvements.