What We Do

IT Infrastructure Services, Management and Outsourcing

Generating Smart IT Infrastructure Impact

Genpact is a global IT infrastructure services provider that plans, designs and implements organizational IT strategies and manages mission-critical IT infrastructure for global clients. Genpact leverages its in-depth industry and technical knowledge and helps clients extract maximum value from their IT investments. The company delivers this by providing an IT Infrastructure management platform that is cost effective, reliable, and cutting edge.

Key facts:

  • Support for over 1 million end-users and monitoring of 400,000-plus infrastructure devices globally
  • Experience in diverse verticals: consumer banking and retail finance, insurance, manufacturing, information technology, healthcare, aerospace, media and broadcasting, and personal care
  • Comprehensive technology management platform that includes Genpact proprietary processes and tools
  • Best-of-breed vendors and alliances continuously drive down costs, reduce defects, and improve productivity
  • Flexible and customized solutions match specific customer needs
  • Global footprint and integrated on-, near-, and off-shore delivery network
  • 24/7 support in over 25 languages, guaranteeing standardized services for global businesses

Genpact’s IT services have incorporated automation, simplification, documentation and controls, quality support, and industrialized reviews into our operating model. This combines Six Sigma, Lean, and RCCA (root cause corrective action) methods to proactively eliminate defects in IT Infrastructure for continuous process improvement. Genpact’s relentless focus on quality, backed by the robust Genpact proprietary tools and methodologies, ensures our ability to:

  • Deliver better levels of service with a flexible, yet robust global delivery model
  • Improve infrastructure utilization
  • Increase infrastructure availability
  • Boost end-user satisfaction
  • Reduce Total Cost of Ownership for IT Infrastructure
  • Improve visibility for client technical environment
  • Maximize operational efficiency

Solutions

Genpact’s end-to-end IT Infrastructure offerings include:

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Impact

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