What We Do
Enterprise Application Services
Generating Digital Impact
Designing and implementing technology is not what it used to be. The proliferation of platforms and tools - including a range of digital and analytics ones - combined with a growing amount of process complexity, make integrating and aligning technology components with business processes an increasingly complex task.
Genpact has one of the largest information technology services practices in the world, and our approach is unique as it aligns all interventions to business outcomes and related business processes. Thanks to industry and functional expertise, as well as our distinctive Lean DigitalSM approach that leverages our Smart Enterprise Processes (SEPSM) framework, we relentlessly apply technology in the most effective and targeted way aimed at creating Intelligent OperationsSM that sense, execute efficiently and effectively, and learn to adapt. This enables business processes to deliver material impact on outcomes while limiting capital expenditures, risk, complexity, and time-to-benefit.
Business Intelligence & Data Warehousing Services (BIDS)
Genpact's end-to-end business intelligence (BI)/data warehousing (DW) service offerings include consulting (BI assessment, master data management, corporate performance management, data quality/governance, and financial planning and analysis), implementation (data modeling, enterprise data warehouse build and support, BI reporting, data quality build, DW testing, and business activity monitoring), and analytics and research services.
Enterprise Resource Planning
Genpact offers end-to-end enterprise resource planning (ERP) implementation services through our Oracle and SAP practice to minimize costs while maximizing return on ERP investments.
Genpact's testing and performance center provides end-to-end testing solutions supporting the complete development life cycle. Our expertise includes areas such as test automation, system testing, performance testing, database testing, application monitoring, SQA auditing, and integration testing.
Genpact's technology integration services target providing solutions for niche customer requirements that complement functionality provided by enterprise applications. Our offerings include application development and maintenance services, business process management solutions, and testing services.
A Fortune 500 manufacturing client increased productivity by 40% through performance testing standardization, a performance testing dashboard, and robust defect management.
A Fortune 500 healthcare client decreased costs by 50% and cycle time by 70% through ERP testing, which reduced testing cycle time and defect slippage and improved productivity.
An Australian insurance organization reduced managed spending by AUS$30 million by implementing customized sourcing and purchasing modules.
A major global healthcare company reduced their order fulfilment time by 50% after implementing an Oracle-based custom warehouse management solution across 14 EU nations.
A major global chemical company reduced on-hand inventory by 27% by implementing predictive analytics and driving process standardization, resulting in increased inventory visibility.
A U.S.-based design and manufacturing leader generated US$27 million in business impact and 19% reduction in incidents reported through process transformation.